House rules

Arrival

Please arrive 5–10 minutes before your appointment so that the treatment can take place calmly and for its full duration. Treatments start at the booked time.

Late arrival

If you arrive late, the treatment takes place in the remaining time, but the fee for the booked service stays the same — the next guest's appointment cannot be pushed back. Arriving more than [X] minutes late counts as a cancellation.

Cancellation and rescheduling

You can cancel or reschedule free of charge up to [24] hours before the start. For later cancellations or no-shows we may ask for a deposit for your next booking.

Health, contraindications

Please tell us before the treatment about any health problem, complaint or allergy, and if you are pregnant. Massage is contraindicated in case of fever, infectious disease, fresh injury, inflammation, thrombosis and certain cardiovascular conditions — in these cases please consult your doctor. The treatment is not a medical therapy and does not replace medical care.

Hygiene

We use clean textiles and disinfected tools for every treatment. Please arrive freshly washed — a bathroom is available on site.

Quiet

Please keep your phone on silent during the treatment. The venue is meant for rest.

Children, companions

[Unfortunately we cannot host companions or children, as the venue is not suitable. / There is room for [X] companions in the waiting area.]

Payment

The fee can be paid on site [in cash or by card], or settled with a valid gift voucher or pass. Vouchers and passes cannot be exchanged for cash.

Gift voucher, pass

Vouchers can be redeemed within their validity period; please mention the code when booking. Passes can be used up to the purchased number of sessions and within their validity.

Valuables

We cannot take responsibility for valuables left on the premises.

Finally

These rules exist so that everyone receives their treatment in calm, predictable conditions. Any questions? Call us at [PHONE] or write to [EMAIL].